FAQs

At TAILORU, we're all about sharing and asking questions. If you have other questions than the ones below and have new ideas for us, please head over to contact us. 

These FAQ's are a friendly, English version of what we offer. For full details of our services, please refer to our Terms and Conditions.

FREQUENTLY ASKED QUESTIONS FOR TAILOAR MEASUREMENT APP

What is TAILOAR?

TAILOAR is an augmented reality app that makes it easy to get body measurements, so you can have a bespoke experience anywhere in the world, all from the comfort of your home. 

How does this work?

We use cutting edge technology (Augmented Reality, and point-to-point measurement technology first invented by Apple) to simulate the experience of going to an actual tailor.

How long will it take to measure?

TAILOAR is faster than going to a tailor in real life, but perhaps a little more involved than some of the other measuring apps out there. We didn’t want to sacrifice speed for accuracy, so rest assured that your time will be well spent.

How do I know if my measurement is correct?

We’ve made the process as easy, efficient, and accurate as possible. The app will warn you if you go outside of a pre-existing assumed measurement. In other words, TAILOAR helps turn your preferences into specifications.

How accurate is this measurement?

Our measurements are determined by the data you enter and combined with advanced AR and GPS technology.  Following the instructions with care will help ensure accuracy.

Is my personal information stored anywhere?

No!  All your data is yours, and stored locally.  For more information, check out our Privacy Policy.

How do I get my measurement result?

Upon completing the measuring process, you will immediately have access to the measurements so you can share them with your favorite tailors and brands. We do not currently store your measurements so be sure to put your measurements to good use right away! Your data measurements will disappear upon closing of the app. 

In the future, we may develop a Profile section to help you keep track of your measurements. If you have future product ideas for us, please contact us.

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FREQUENTLY ASKED QUESTIONS FOR TAILORU ARTISANAL SILK SHIRT COLLECTION

How does this work?
From the moment you order, one of our team members will reach out to you privately to capture your measurements. We then send these measurements to our silk maker, tailors, and embroiders to create the perfect shirt for you within 3-4 weeks.

How long does it take to get my shirt?
3-4 weeks from the moment of order

How does TAILORU knows my measurements?
You have a choice to be measured in person (available in NYC only) or Do-It-Yourself using our easy to measure TAILOAR app. If you have any additional requests, please contact us so that our customer care team can tailor to your needs.

What if it doesn't fit?
In general, for all purchases, if you are not satisfied with your purchase for any reason, you may return any unwashed, unworn clothing within fourteen (14) days of receipt of your order for a full merchandise refund (excluding shipping costs). Please see our Terms & Conditions for more details.

How do I care for my silk shirt?
There are two ways to keep silk in great condition:

 Dry Clean or Hand Wash

  • Rinse your silk garment in cold water
  • Wash silk in clear soap or shampoo (avoid color soaps)
  • Slightly rubbing the fabric, not twisting
  • Immediately rinse silk in cold water
  • Gently drain water from garment
  • Hang dry

Avoid machine washing
Avoid washing in cold or hot water for too long
Iron when silk is moist. Hand steamer is good for smoothing silk

What is the return policy?

In general, for all purchases, if you are not satisfied with your purchase for any reason, you may return any unwashed, unworn clothing within fourteen (14) days of receipt of your order for a full merchandise refund (excluding shipping costs). Please see our Terms & Conditions for more details.