TAILORU is in the launch period, starting January 1st, 2019 and closing June 31st, 2019 available in New York City only. We are currently looking to expand to other cities.
There is a limited number of products per collection. TAILORU reserves the rights to refuse service and cancel our promotions at anytime.
Image is for illustrative purpose only.
Products take 3 to 4 weeks to make. We ship immediately after receiving the products at our Brooklyn location.
By sharing your email, you agree that TAILORU can send you email communications about our service, marketing and promotion. You can unsubscribe at any time.
By participating in this launch period and engaging through our website at TAILORU.com, you're waiving your rights to sue TAILORU, its founders, employees, and affiliates for any products and services we provide.
Thank you for being a part of our journey. We look forward to building the product you really love!
Any questions, please write to us at Tailoru Customer Service
RETURNS AND EXCHANGES
RETURNS: In general, for all purchases, if you are not satisfied with your purchase for any reason, you may return any unwashed, unworn clothing within fourteen (14) days of receipt of your order for a full merchandise refund (excluding shipping costs). This means that we will only accept unwashed, unworn, unscented, unstained clothing that is in its original condition with all tags and packaging intact. If there are any obvious signs of the items being worn or are not in the condition in which they were received, the refund will be rejected. If you are returning multiple units, you cannot return more than one opened package. The 30% restocking fee will be waived for items returned in original, unopened condition; otherwise a 30% restocking fee will apply. Ship all returns to the address listed below. Please note that it takes about fifteen (15) business days to process a return once we receive it.
INCORRECT SHIPMENT or DEFECTIVE MERCHANDISE: We accept items returned because of incorrect shipment such as color, style, or design. Please note if you are returning multiple units, you cannot return more than one opened package. We will also accept items returned because of any defect in construction. We offer assistance (a $10 credit) in refitting the garments. All original packaging and materials included in the original shipment must be returned with the merchandise. In this case, please contact us via email or phone if you received an item different than what was described on the website or is the wrong color, or style than what you ordered. Our phone numbers and email address are listed below.
EXCHANGES: Our garments are made to fit and we do not allow exchanges for any of the above returns.
MISSING ITEMS: If you're missing an item from your package, please check to verify all the items in your order were shipped in the same parcel. Sometimes an item or items may be on backorder or produced in a later batch. In most cases, we will contact you shortly after receiving your order if one or more items are on backorder or are sold out. If the item is on backorder there is no additional shipping cost to you. If we are sold out, you will be automatically refunded unless we contact you and you agree to a replacement. You may also contact us by phone or email as shown below.
OTHER QUESTIONS: If you have any questions, please contact us by email or phone.
75 HAWTHORNE STREET, APT. 1G
BROOKLYN, NY 11225